Shipping Policy
Shipping Policy
Last updated: August 13, 2026
At FLUT, we carefully prepare each order and ship our jewelry to customers around the world.
We currently offer worldwide shipping on eligible orders.
Shipping Rates
Standard Shipping
- Free standard shipping on orders over $60 USD
- $6.99 flat-rate shipping on orders under $60 USD
Shipping costs and available options will be displayed at checkout before you complete your purchase.
Order Processing
All orders are carefully checked and prepared before shipment.
Please allow up to 4 business days for order processing before your package is shipped.
Processing time may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from shipping transit time.
Delivery Time
Standard delivery typically takes approximately:
6–14 business days
Delivery times are estimates and begin after your order has been processed and shipped.
Actual delivery times may vary depending on your destination, local postal services, customs processing, weather, holidays, and other circumstances beyond our control.
Please note that weekends and public holidays may not be included in the estimated delivery time.
Estimated Timeline
Order placed → Processing: up to 4 business days → Shipping: 6–14 business days
Therefore, please allow approximately 10–18 business days in total from the time your order is placed to delivery.
International Shipping
FLUT ships worldwide to eligible destinations.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any customs duties, import taxes, VAT, or other fees charged by your local customs authority are the responsibility of the customer.
FLUT does not control these charges and cannot predict the amount that may be applied to your order.
Customs policies vary from country to country. If you are unsure about potential import charges, we recommend contacting your local customs authority before placing your order.
Tracking Your Order
Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.
If tracking information is available, it will be included in your shipping confirmation.
Please allow some time for tracking information to become active after your package has been handed over to the carrier.
If your tracking information has not updated for several days, the package may still be in transit or undergoing customs processing.
Delays
While we do our best to ensure your order arrives within the estimated delivery window, FLUT cannot guarantee a specific delivery date.
Delivery may be delayed due to circumstances including:
- Customs clearance
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- Transportation disruptions
- Other circumstances beyond our control
If your order is delayed, please check your tracking information first. You may also contact us for assistance.
Incorrect Shipping Information
Please make sure your shipping address and contact information are accurate before completing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.
FLUT is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible at:
We will do our best to assist you before your order is shipped.
Lost or Damaged Packages
If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us at:
Please include your order number and any relevant tracking information so that we can assist you.
For packages marked as delivered by the carrier, we may ask you to contact the carrier or local postal service first to investigate the delivery.
Contact Us
If you have any questions about shipping or your order, please contact us:
FLUT
Website: https://flutstudio.com/
Email: support@flutstudio.com
We will do our best to assist you as soon as possible.
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