Refund & Return Policy
Refund & Return Policy
Last updated: August 14, 2026
At FLUT, every piece is carefully inspected and prepared before it is shipped. Because our jewelry is made with natural gemstones and is intended to be personal jewelry, all FLUT purchases are final sale.
Please review the product details, materials, sizing information, and this policy carefully before placing your order.
All Sales Are Final
FLUT does not accept returns or exchanges for change of mind, personal preference, incorrect size selection, or other reasons unrelated to a product defect or fulfillment error.
This includes:
- Change of mind
- No longer wanting the item
- Incorrect size selection
- The item not matching your personal style or expectations
- Differences in natural gemstone color or appearance
- Minor variations in texture, pattern, or shape
- Normal wear or oxidation of sterling silver
- Orders placed by mistake
Because our jewelry incorporates natural gemstones, each stone is naturally unique. Variations in color, texture, inclusions, matrix patterns, and shape are natural characteristics and are not considered defects.
Damaged or Defective Items
Although all orders are carefully inspected before shipment, if your item arrives damaged or defective, please contact us as soon as possible.
Please email:
within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, if it was damaged during delivery
After reviewing your request, FLUT may, at our discretion and where appropriate, offer a replacement, repair, or refund for the affected item.
Please do not send an item back to us without contacting FLUT first. We will provide further instructions if a return is required.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your package, please contact us at:
within 7 days of delivery.
Please provide your order number and photographs of the items received and the packaging.
We will review the issue and, if the error is confirmed, work with you to provide an appropriate resolution.
Natural Gemstone Variations
Many FLUT designs feature natural gemstones such as turquoise, aquamarine, amethyst, citrine, opal, amber, and other natural materials.
Natural gemstones are not identical.
Differences in:
- Color
- Tone
- Pattern
- Matrix
- Texture
- Shape
- Inclusions
are part of the natural character of the stone.
These variations are not considered defects and are not grounds for a return or exchange.
We believe these natural differences are part of what makes each FLUT piece unique.
Sterling Silver and Natural Aging
FLUT uses 925 sterling silver in many of our designs.
Sterling silver may naturally oxidize or tarnish over time due to exposure to air, moisture, skin oils, perfumes, lotions, and other substances.
This is a natural characteristic of sterling silver and is not considered a product defect.
Please follow our jewelry care recommendations to maintain the appearance of your piece.
Items Damaged After Use
FLUT is not responsible for damage caused by:
- Improper use
- Accidental damage
- Dropping or impact
- Exposure to chemicals
- Contact with perfume or cosmetics
- Swimming or showering
- Improper storage
- Normal wear and tear
- Failure to follow our care instructions
Such damage is not eligible for a refund, return, or exchange.
Order Cancellation
Because orders may enter processing shortly after purchase, we cannot guarantee that an order can be canceled once it has been placed.
If you need to make a change to your order, please contact us as soon as possible at:
If the order has already entered processing or been shipped, we may be unable to make changes or cancel the order.
Refunds
If FLUT determines that a refund is appropriate due to a confirmed defective, damaged, incorrect, or missing item, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or determined by FLUT in connection with an eligible issue.
Final Sale Items
All FLUT products are considered final sale unless otherwise required by applicable law.
Promotional, discounted, limited-edition, and custom items are also final sale.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
If the laws of your country or region provide mandatory rights regarding defective, damaged, or incorrectly supplied goods, those rights remain unaffected by this policy.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
FLUT
Email: support@flutstudio.com
Website: https://flutstudio.com/
We are happy to help with questions about your order or product.
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