Privacy Policy

Privacy Policy

Last updated: August 13, 2026

At FLUT, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how FLUT (“FLUT,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or use our website at https://flutstudio.com/, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with FLUT.

Information You Provide to Us

When you place an order, contact us, subscribe to our newsletter, or otherwise interact with our website, we may collect information such as:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Order details

  • Product preferences

  • Information you provide when contacting customer service

  • Reviews, photographs, comments, or other content you voluntarily submit

When you make a purchase, payment information may also be processed through our payment providers. FLUT generally does not directly store your complete credit card number or other sensitive payment credentials.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Pages viewed

  • Products viewed

  • Referring website or source

  • Date and time of visits

  • Website interactions and browsing behavior

This information helps us understand how visitors use our website and improve the FLUT shopping experience.

2. How We Use Your Information

We may use personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

  • Process purchases

  • Confirm and manage orders

  • Process payments

  • Arrange shipping and delivery

  • Send order and shipping confirmations

  • Handle returns, refunds, and exchanges

  • Provide customer support

To Communicate With You

We may use your contact information to respond to inquiries, provide customer service, and send important information regarding your orders.

If you subscribe to FLUT marketing communications, we may also send you information about:

  • New collections

  • New products

  • Special offers

  • Promotions

  • Brand updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

To Improve Our Website

We may analyze website usage and customer behavior to:

  • Improve website functionality

  • Improve navigation

  • Understand product preferences

  • Develop new products

  • Improve our services

  • Personalize your shopping experience

To Protect Our Business

We may use information to:

  • Detect and prevent fraud

  • Protect against unauthorized transactions

  • Maintain website security

  • Prevent abuse or misuse of our services

  • Comply with applicable laws and regulations

3. Cookies and Similar Technologies

FLUT and our service providers may use cookies, pixels, tags, and similar technologies to operate our website and understand how visitors interact with it.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember your preferences

  • Process and secure purchases

  • Understand website traffic

  • Measure advertising performance

  • Personalize content and marketing

  • Improve website functionality

Some cookies are necessary for the operation of our website, while others are used for analytics or marketing purposes.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Because FLUT operates through Shopify, Shopify and certain third-party services used by our store may also place cookies or collect information through similar technologies. Shopify describes the use of cookies and other tracking technologies as part of its platform and services.

4. How We Share Your Information

We do not sell your personal information for monetary consideration.

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure necessary to operate our online store, including certain checkout, order management, payment, security, and analytics functions.

Shopify may process personal information as necessary to provide its services to merchants and consumers.

Payment Providers

Payment information may be processed by third-party payment providers in order to securely process your transaction.

These providers may collect and process payment information according to their own privacy policies.

Shipping and Delivery Providers

We may share information such as your name, shipping address, telephone number, email address, and order information with shipping carriers and fulfillment partners as necessary to deliver your order.

Analytics and Marketing Providers

We may use third-party analytics and advertising services to understand website traffic, measure advertising performance, and improve our marketing.

Depending on the services enabled on our website, these providers may collect information about your device, browsing behavior, interactions with our website, or advertising activity.

Other Service Providers

We may work with third-party companies that provide services such as:

  • Website hosting and technology

  • Customer support

  • Fraud prevention

  • Email communication

  • Marketing

  • Analytics

  • Order fulfillment

  • Shipping

These service providers may access personal information only as necessary to provide services to FLUT.

Legal Requirements

We may disclose information when we believe disclosure is reasonably necessary to:

  • Comply with applicable law

  • Respond to legal requests

  • Protect our rights or property

  • Prevent fraud or abuse

  • Protect the safety of our customers, employees, or others

5. International Data Transfers

Because FLUT serves customers internationally and works with service providers located in different countries, your personal information may be processed or stored outside the country where you live.

Different countries may have different data protection laws.

Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are carried out using appropriate safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Fulfill orders

  • Maintain business and transaction records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, or regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to object to or restrict certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to opt out of certain marketing communications

  • The right to data portability where applicable

  • The right to lodge a complaint with a relevant data protection authority

These rights are subject to applicable laws and may not apply in every circumstance.

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you choose to subscribe to FLUT's email communications, we may use your email address to send you information about new products, collections, promotions, and other brand updates.

You can unsubscribe at any time by clicking the “Unsubscribe” link in our marketing emails.

Please note that even if you unsubscribe from marketing communications, we may still send you essential transactional communications, such as order confirmations, shipping updates, or information relating to your purchases.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to the processing of personal information.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These third parties operate independently from FLUT and may have their own privacy policies.

We encourage you to review the privacy policies of any third-party websites or services you use.

FLUT is not responsible for the privacy practices or content of third-party websites.

12. Reviews, Photos, and User-Generated Content

If you voluntarily submit a product review, photograph, comment, testimonial, or other content to FLUT, we may use that content to display and promote our products and brand, subject to applicable law and any permissions required.

Please do not submit personal information about another person without their permission.

13. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these rights may include the right to:

  • Know what personal information we collect and how it is used

  • Request access to certain personal information

  • Request deletion of certain personal information

  • Request correction of inaccurate personal information

  • Opt out of certain sales or sharing of personal information

  • Limit certain uses of sensitive personal information where applicable

  • Not be discriminated against for exercising applicable privacy rights

FLUT does not sell personal information for monetary consideration.

If our use of cookies, advertising technologies, or third-party services constitutes “sharing” or another regulated activity under applicable California law, you may have additional rights to opt out.

To submit a privacy request, please contact us at:

support@flutstudio.com

We may take reasonable steps to verify your identity before fulfilling a request.

14. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area (“EEA”) or the United Kingdom, applicable data protection laws may provide additional rights.

Depending on the circumstances, you may have the right to:

  • Access your personal data

  • Correct inaccurate personal data

  • Request deletion of personal data

  • Restrict processing

  • Object to certain processing

  • Receive your personal data in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with your local data protection authority

Where required by applicable law, we will identify the legal basis for processing your personal information, which may include:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests

  • Your consent

For example, processing your information to fulfill an order is generally necessary to perform our contract with you, while certain marketing communications may rely on your consent or another lawful basis depending on the circumstances.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

FLUT

Website: https://flutstudio.com/

Email: support@flutstudio.com

We will review and respond to privacy-related requests in accordance with applicable law.

© 2026 FLUT. All rights reserved.